Privacy notice.

What the form collects

• Your name and email address, which are required.
• A phone number, only if you choose to give one.
• Your town, and a short description of what you’d like picked up.
• An optional note about photos, if you add one.
• A record of your consent, including its version and the time it was recorded.

The form does not ask for actual photos, payment information, marketplace credentials, or account information.

How pickup-request information is used

Pickup-request records are stored in a dedicated Neon database. The public site and submission endpoint are hosted on Vercel. Submitting the form emails your request to Upward so a local seller can follow up with you about picking up your item.

The submitted email address, name, phone, town, item description, and consent record are not sent to general web analytics.

Abuse prevention

To limit automated submissions, the system stores a keyed digest of a request’s network address for rate limiting, rather than the raw address in the request tables. The digest is marked to expire after ten minutes; expired rate-limit records are cleaned up when later requests are processed.

Website analytics

We use Google Analytics and Microsoft Clarity to understand how people use the site, such as which pages are visited and where they click. Clarity is configured to mask form inputs, so what you type is not captured. We do not sell this information, and it is separate from the pickup-request record described above.

Age

The pickup-request form is for people 18 and older. We do not knowingly collect information from children under 13. If you think a child under 13 has submitted the form, email support@upwardtradingco.com and we will delete the record.

Pickup-request storage and retention

Pickup-request records do not currently have an automatic retention or deletion schedule configured. The rate-limit records described above are separate and time-limited. You can request removal of a record by contacting support@upwardtradingco.com; no response timeframe is promised.

What we collect, by role

Everyone with an account: email address, a sign-in record, date of birth (to check age), and basic technical data needed to keep you signed in and protect the service, such as session records and security logs.

Item owners (18+): name, email, phone number if you give it, contact preferences, pickup location details you choose to share, item descriptions and condition notes, item photos, the consignment agreement you accept for each item, custody records, and sale and payout records for your items.

Teen entrepreneurs (13 to 17): only what the business needs. That is name, email, date of birth, business name, general service area (for example a town, not a street address), the categories they accept, and records of items, listings, sales, and payouts in their workspace. We do not ask teens for a phone number, school, home address, government ID, or payment details. Payment and marketplace accounts belong to the parent or guardian.

Parents and guardians: name, email, relationship to the entrepreneur, a record of your consent (what you agreed to, when, and how it was verified), and the names or handles of the eBay and payout accounts you own for the business, such as an eBay username or PayPal email. We do not store marketplace passwords or bank account numbers.

Adult entrepreneurs: the same business details as teen entrepreneurs, plus the marketplace and payout account handles they own.

How we use it

• To run the service: create accounts, match items to an entrepreneur, draft and post listings, track custody, and calculate payouts.
• To check age and parental consent, and to keep teens safe.
• To contact you about your items, your account, and changes to our terms.
• To prevent fraud, stolen goods, and prohibited items, and to meet legal obligations.

We do not use personal information for targeted advertising for anyone, and we never show targeted ads to anyone under 18. We do not build profiles of teens for marketing.

Who we share it with

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share only what is needed:

• Between the people on an item. An item owner's name, contact details, and item details are shared with the entrepreneur (and their parent or guardian) handling that item. Each entrepreneur only sees their own workspace. An entrepreneur uses this information to handle your item and must not use it for anything else.
• Buyers and marketplaces. Listing photos, titles, and descriptions are published on eBay or another marketplace. They do not include the item owner's name or contact details.
• Service providers who process data for us under contract: Vercel (hosting), Neon (database), Cloudflare (network services and routing of email sent to our support address), the mailbox provider that receives our support email, and [AI PROVIDER, IF ANY]. See below about AI.
• Legal reasons. If required by law, to respond to valid legal process, to protect someone's safety, or to investigate stolen goods or fraud.
• Business transfer. If Upward is sold or merged, information may move to the new owner, who must follow this notice.

AI-assisted listing drafts

Listing drafts may be written with help from AI software. A person reviews every draft before it is posted. Only item details and photos go into a draft. Account names, emails, and phone numbers are never sent to the drafting tool. Item notes are sent as written, so keep personal details out of them. Today the drafting tool runs inside Upward and sends nothing to an outside AI company. Before we use an outside AI provider, we will name it here and describe what it receives and whether it may keep or learn from that data.

Photos

When a photo is uploaded, we re-save it in a new format, which removes hidden data such as GPS location, camera details, and the date and time it was taken. Uploaded photos stay private until an item is approved for listing. Please keep people, house numbers, license plates, and documents out of your photos.

Children under 13

Upward is not for children under 13. We will ask for date of birth at sign-up and will not let anyone under 13 create an account. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it and close the account. If you think a child under 13 has given us information, email support@upwardtradingco.com.

Teens 13 to 17 and parent rights

• A teen account will need a parent or guardian's verified consent before it can be used for selling.
• A parent or guardian can see what we hold about their teen, ask us to correct it, ask us to delete it, and withdraw consent at any time by emailing support@upwardtradingco.com. We will verify you are the parent or guardian on file before acting.
• We treat teens' information as opt-in only. We do not sell it or share it for advertising, even with permission.
• Some states give teens and their parents extra rights. For example, California requires opt-in before selling or sharing data of anyone under 16, and Connecticut and other states limit targeted ads, profiling, and precise location tracking for minors. We follow the strictest of these for all teen users, wherever they live.
• We do not collect precise location from teens' devices.

Your choices and rights

Depending on where you live, you may have the right to know what we hold about you, get a copy, correct it, delete it, and opt out of sale, sharing, or targeted advertising (which we do not do). Email support@upwardtradingco.com to use these rights. We will verify your identity first and will not treat you differently for using them. You can also appeal a decision by replying to our response. We aim to respond within [X] days and always within the time the law requires.

How long we keep it

• Account information: while the account is open, then deleted within [X] days after it closes.
• Item photos and descriptions: until the item is sold, returned, or donated and the listing ends, then deleted within [X] days, except listing copies that marketplaces keep under their own policies.
• Consignment agreements, sale, payout, and parental consent records: [X] years, because we may need them for taxes, disputes, or to show consent was given.
• Security logs: [X] days.
• Information about a child under 13: deleted as soon as we learn of it.

Security

We use encrypted connections, sign-in links that expire, stored security codes instead of raw passwords or tokens, separate workspaces for each entrepreneur, and limited staff access with audit records. No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.

Changes to this notice

If we make a significant change, we will tell you by email or in the app before it takes effect. If a change would let us use a teen's information in a new way, we will ask the parent or guardian first.

Questions

For questions about pickup-request information or the Upward service, contact support@upwardtradingco.com.